Frequently asked questions

General information

  • ADACT Medical provides a wide range of laboratory testing and regulatory compliance services. Our offerings include bespoke services, testing for botanicals and supplements, CBD, herbal medicines, mushrooms and TPD/TRPR & vaping products.

  • Phone our friendly team on +44 (0)1302 986088 or email hello@adactmedical.com. We look forward to speaking with you soon.

  • Our laboratory is ISO/IEC 17025:2017 accredited for UKAS and PJ Labs (ILAC) specific tests, ensuring we meet rigorous quality and accuracy standards in our testing services.

  • Our head office and state-of-the-art laboratory are located in South Yorkshire. Please contact us for any location-specific questions or directions.

Testing services

  • We offer comprehensive testing services including identity and purity testing, heavy metals testing, microbial testing, stability testing and adulteration testing to ensure the safety and quality of your supplements.

  • We test a wide range of CBD products, including oils, gummies, capsules, e-liquids, and cosmetics. Our services include cannabinoid profiling, stability testing, and CBD vape emissions testing.

  • Our herbal medicines testing includes identity testing to confirm the authenticity of herbal ingredients, purity testing to detect contaminants, stability testing, potency testing, and heavy metals testing to ensure product safety.

  • TPD compliance refers to the Tobacco Products Directive regulations in Europe. TRPR is the Tobacco and Related Products Regulations in the UK. We conduct comprehensive testing for vaping products to ensure compliance, including UKAS accredited emissions testing, toxicology reports, and heavy metals analysis.

  • We use advanced technologies such as High-Performance Thin-Layer Chromatography (HPTLC), Liquid Chromatography-Mass Spectrometry (LC-MS), Gas Chromatography-Mass Spectrometry (GC-MS), and heavy metals testing to ensure the safety and quality of mushroom-based products.

Process and turnaround times

  • Our standard turnaround time is 5-10 working days, depending on the specific tests required. We also offer expedited services for urgent testing needs.

  • To submit a sample, please contact us to discuss your specific testing needs. We will provide detailed instructions on how to prepare and send your sample to our laboratory.

  • Yes, we provide regular updates throughout the testing process and you can contact our support team at any time for a status update on your testing.

  • We provide detailed and transparent reports that include the test results, methodologies used, and any relevant observations. Our reports are designed to support your regulatory compliance and product development efforts.

Compliance and regulatory

  • Our laboratory is ISO/IEC 17025:2017 standard, and we stay updated with global regulatory changes to ensure all our testing services comply with international standards. We also provide consultation to help you navigate complex regulatory landscapes.

  • We use state-of-the-art technologies and rigorous testing protocols to ensure the safety, purity, and efficacy of your products. Our comprehensive ISO 17025 standard testing covers potential contaminants, ingredient authenticity, and stability to ensure product safety.

Client support

  • Yes, we provide expert consultation to help you understand your testing needs, interpret results, and ensure compliance with regulatory standards. Our team of experienced scientists and analysts is here to guide you.

  • Our bespoke services are designed to meet unique testing and accreditation challenges. Contact us to discuss your specific needs, and we will develop a customised testing solution for you.

  • We take client confidentiality very seriously and sign a Non-Disclosure Agreement with each of our clients. All your information and test results are kept secure and are only shared with authorised personnel. We adhere to strict data protection and privacy policies.

  • We value your feedback and are committed to continuous improvement. If you have any feedback or complaints, please contact us for a copy of our complaints procedure via jane@adactmedical.com or call us at +44 (0)1302 986088. We will address your concerns promptly.